Here are some answers to the most frequently asked questions concerning therapy services:
How do I schedule a counseling appointment?
NEW CLIENTS who would like to schedule an appointment, for your convenience, you may select the orange “Request an Appointment” option at the bottom of any page to schedule. If you have a general question, you may send a message through the contact form under the “Schedule an Appointment” tab.
If there is an immediate concern, go to your nearest hospital emergency room.
If you are a CURRENT CLIENT, log into your secure online portal using your username and password to schedule or cancel appointments.
When are you available for sessions?
We are currently in the office Monday through Friday with appointments available from 9 am to 6 pm. Saturday hours may be available depending on the clinician’s schedule.
We provide only telehealth sessions from both the Arlington, Texas and Atlanta, Georgia offices.
What is your rate for counseling sessions?
We offer the standard 55-minute sessions and longer sessions. We work on a sliding-scale with sessions ranging from $120-$200 per session. Each request will be considered on a case-by-case base (current W-2 forms or proof of income may be required for consideration). Payment is required at the beginning of each session. We accept all major credit cards, checks and cash, as well as HSA (Health Savings Account) cards.
Licensed Professional Counselor Associates accept private-pay only clients at a rate of $90 per session.
Do you take insurance?
Yes, we do accept insurance in our Texas and Georgia locations. If you wish to use insurance for payment, please call your provider to see what benefits you qualify for. Please note that there may be a copay required when using insurance. Here is a list of providers that we currently accept:
AETNA, ANTHEM BCBS, BLUE CROSS BLUE SHIELD, CIGNA, HEALTH ADVOCATE EAP, UNITED HEALTHCARE/UNITED BEHAVIORAL HEALTH/ OPTUM, MUTUAL OF OMAHA EAP, IPM EAP, OPTUM EAP
How does counseling work?
The primary goal for the first session is for us to listen to your concerns and for us to determine if working together would be a good fit. Based on the information you provide, we will make recommendations for the focus, frequency and length of counseling.
The strategies and approach used during counseling will be determined by your specific goals. Examples of goals in counseling may be:
Decrease feelings of anxiety and unwanted thoughts or behaviors.
Increase self-acceptance and self-confidence
Create and establish healthy boundaries in relationships
Increase ability to communicate in a healthy way
Explore beliefs about self, others, and God
Explore and heal underlying issues including deep-rooted fears and insecurities
Counseling continues until you believe you have met your goals for the time being. No matter what brings you to counseling, most people walk away feeling more confident, free and supported as a result.
What is the age range of clients that you serve?
We currently work with clients from 15 to 99 years old. However, we reserve the right to evaluate children from 8-14 years of age to either provide services or refer to another clinician.