Frequently Asked Questions

Here are some answers to the most frequently asked questions concerning therapy services:

How do I schedule a counseling appointment?

If you are a NEW CLIENT and would like to schedule an appointment, or if you have any questions, you may contact us at our Arlington, Texas office at 817.564.2007 or our Georgia office at 404.907.7337, please be sure to leave a message if you do not get an immediate answer.  For your convenience, you may select the orange “Request an Appointment” option at the bottom of this page to schedule an appoint, or send an email to info@gracefuljourneycounseling.com.  Please keep in mind that emails are checked at the end of business daily–allow for 24 hours for a response.  If you have a general question, you may send a message through the contact form under the “Schedule an Appointment” tab.  If there is an immediate concern, please call 911.

If you are a CURRENT CLIENT, you may schedule an appointment through the secure online portal using your username and password.

When are you available for sessions?

We are currently in the office Monday through Friday with appointments available from 9 am to 6 pm. Saturday ours may be available depending on the clinician’s schedule.

We offer in-office counseling  and telehealth sessions from our Arlington office.  We only offer telehealth session from our Atlanta, Georgia office.

What is your rate for counseling sessions?

We offer the standard 50-minute sessions and longer sessions (110 minutes) when appropriate and based on availability. We work on a sliding-scale with sessions ranging from $100-$160 per session.  Each request will be considered on a case-by-case bases (current W-2 forms or proof of income may be required for consideration).  Payment is required at the beginning of each session. We accept all major credit cards, checks and cash, as well as HSA (Health Savings Account) cards.  License Professional Counselor Interns accept private-pay only clients at a rate of $75 per session.

Do you take insurance?

Yes, we do accept insurance but only from clients in our Texas location.  Here is a list of providers that we currently accept:

Aetna Insurance EAP
Amerigroup
Anthem BCBS
Blue Cross Blue Shield 
Cigna
Health Advocate EAP
Medicaid (Aetna Better Health)
Medicaid (Beacon Health/Cook’s Children
Medicaid (Traditional)
UHC/UBH/Optum

Please keep in mind there may be a copay associated with your service.

How does counseling work?

The primary goal for the first session is for us to listen to your concerns and for us to determine if working together would be a good fit. Based on the information you provide, we will make recommendations for the focus, frequency and length of counseling.

The strategies and approach used during counseling will be determined by your specific goals. Examples of goals in counseling may be:

Decrease feelings of anxiety and unwanted thoughts or behaviors.

Increase self-acceptance and self-confidence

Create and establish healthy boundaries in relationships

Increase ability to communicate in a healthy way

Explore beliefs about self, others, and God

Explore and heal underlying issues including deep-rooted fears and insecurities

Counseling continues until you believe you have met your goals for the time being. No matter what brings you to counseling, most people walk away feeling more confident, free and supported as a result.

What is the age range of clients that you serve?

We currently work with clients from 12 to 99 years old.  However, we reserve the right to evaluate children from 8-11 years of age to either provide services or refer to another clinician.